Is this Best Western De Papilio pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Best Western De Papilio have a swimming pool?

Yes, this Best Western De Papilio has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Best Western De Papilio?

Best-rates for the Best Western De Papilio starts from $41 per night with includes Transportation/Shuttle, Business Services, Bar, Breakfast, Pool, Wheelchair Accessible, Accessibility, Restaurant, Laundry, Wellness Facilities, Guest Services, Air Conditioner, Parking, Bedding/Linens, Internet, Kitchen, Designated Smoking Area, TV, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Best Western De Papilio a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Best Western De Papilio wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Best Western De Papilio is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Best Western De Papilio?

Based on the information reported by the owner or manager, the Best Western De Papilio indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Best Western De Papilio?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Best Western De Papilio | Hotel in Surabaya

| 8.6 (50 Reviews) | 1 Bathroom

Surabaya Hotel | Best Western De Papilio

Hotel in Surabaya

Hotel in Surabaya with free valet parking and a coffee shop
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and 24-hour room service.
Best Western De Papilio offers 226 air-conditioned accommodations with washers/dryers and safes. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Accessibility

Transportation/Shuttle

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Hair dryer

Rainfall showerhead

Towels

Private bathroom

Bedroom

Air conditioning

Rollaway/extra beds (surcharge)

Bed sheets

Phone

Safe

Washer and dryer

Laptop-friendly workspace

Desk

Free newspapers

Iron/ironing board (on request)

Slippers

Connecting rooms available

Breakfast

Free breakfast available

1 bar

24-hour room service

1 restaurant and 1 coffee shop/cafe

Paper towels

Free bottled water

Electric kettle

Free tea bags/instant coffee

Refrigerator

Parking

Free valet parking on site

Free self parking on site

Area shuttle (surcharge)

Accessibility

Well-lit path to entrance

Wheelchair-accessible public washroom

Elevator

Wheelchairs available on site

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Activities

Children's pool

Outdoor pool

Fitness center

Entertainment

Cable channels

LED TV

General

Business center

Banquet hall

Front-desk safe

Free newspapers in lobby

Elevator

English

Indonesian

Designated smoking areas (fines apply)

Guest Services

Outdoor pool

Washer/dryer

Refrigerator

Rollaway/extra beds (surcharge)

Free babysitting

Laundry facilities

Children's pool

Porter/bellhop

Daily housekeeping

Tour/ticket assistance

Concierge services

24-hour front desk

Laundry facilities

Dry cleaning service

Luggage storage

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Pool sun loungers

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available express check-in available minimum check-in age: 17

Check-out

Check-out before noon contactless check-out available express check-out available

Child Policy

Children are welcome. rollaway/extra beds are available for idr 350000.0 per day. cribs (infant beds) are not available.

Payment Policy

Rollaway bed fee: idr 350000.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of we care clean (best western) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Matt

Jul 12, 2025 02:47:55 AM

Review Score: 10

Summary: The staff was extremely accommodating and made my stay a pleasure. Indi in customer relations went above and beyond to make sure I had an enjoyable stay.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Room, 2 Twin Beds, Smoking, City View Room Size: m² 2 Twin Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Room, 2 Twin Beds, Non Smoking, City View Room Size: m² 2 Twin Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Executive Room, 1 Queen Bed, Non Smoking, Refrigerator Room Size: m² 1 Queen Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Deluxe Room, 1 Queen Bed, Smoking, City View Room Size: m² 1 Queen Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Suite, 1 King Bed, Non Smoking, City View Room Size: 603 square feet m² 1 King Bed	General Minibar (stocked, free items), Kitchenette, Square feet - 603, Ping - 17, Microwave, Bed count minimum 1, Extra bed count 1, Square meters - 56, Bed count maximum 1, City view
Deluxe Room, 1 Queen Bed, Non Smoking, City View Room Size: m² 1 Queen Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Superior Room, 2 Twin Beds, Non Smoking, City View Room Size: m² 2 Twin Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2